Due to COVID, FDA regulatory processes, and the economy at large we have made changes to our shipping policy. We're doing our best to make these changes as pain free for you as possible. Please scroll to the section that applies to you.
States we can no longer ship to
Some states have banned flavored ejuice or banned shipping tobacco products to end consumers. Unfortunately, by law we cannot ship to these regions. We're in this business for the long haul and hope that state politics will fall in line with rational decision making. For the time being, we can no longer ship to you if you reside in:
- New York
- New Jersey
Additionally, we cannot ship to the following municipalities:
- San Francisco
- Beverly Hills
Shipping rates rise every year and we do our best to leave our free shipping threshold unaffected. Unfortunately due to the financial burden of the PMTA regulatory process, we have to raise our threshold to $49.99. That means that when you spend $49.99 or more, your order will ship for free in the United States. Please note that tax and shipping charges don't contribute to the $49.99 threshold - your cart value for ejuice or other products must exceed $49.99 to get free shipping. There are some exceptions.*
*California Customers: Due to a state law, we are required to ship all orders in the State of California with Adult Signature Confirmation. Simply put, a person over the age of 21 must sign for the package. If you are not home at the time of delivery, you can sign for the package at the post office. Because of the added cost, unfortunately California cannot benefit from the same free shipping threshold. For California, the rates are as follows:
Orders between $0 and $49.99: $12.95
Orders between $50 and $59.99: $4.95
Orders over $59.99: Free shipping
COVID has drastically impacted the US Postal Services ability to ship to certain countries and regions. We are seeing in excess of 2 months transit time for many locations. This is because USPS relies on passenger aircraft cargo space to get packages to the destination. Since passenger air travel has decreased significantly, USPS has a major backlog.
For that reason, if you need your juice quickly please select DHL Express Worldwide. We realize it is expensive (and we charge no markup on it) but it is the only reliable way to get juice to international territories.
Due to the large delays, if you select a USPS shipping option, we cannot offer recourse or reshipments for slow or lost deliveries.